Effective Date: October 1, 2025
Last Updated: October 7, 2025
Zimlancers, operated by [Team Zimlancers] (referred to as "Zimlancers," "we," "us," or "our"), is committed to protecting your personal data and your right to privacy. This policy explains how we collect, use, and share your personal information when you use our platform, located at zimlancers.co.zw or Zimlancers on Google Playstore and Apple Appstore and our related services (collectively, the "Services").
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise contact us.
|
Category of Data |
Types of Information Collected |
Purpose of Collection |
|---|---|---|
|
Identity Data |
Names, physical address, email address, phone number. |
Account creation, communication, and basic service provision. |
|
Verification Data |
National Identity Number, Passport/Driver's License details, utility bills, business registration documents. |
Mandatory KYC (Know Your Customer) and anti-fraud checks to comply with local regulations and secure the marketplace. |
|
Financial Data |
Bank account numbers, mobile money wallet details, payment processor information (e.g., PayPal/Stripe IDs), billing information. |
Facilitating secure payments, billing, and processing Escrow transactions. Note: We do not store full credit card details. |
|
Professional Data |
Profile photo, skills, work history, portfolio, reviews and ratings, pricing/rates, service descriptions. |
Matching freelancers with clients, marketing the freelancer's services on the platform, and building trust. |
|
Usage & Technical Data |
IP address, browser type, device details, pages viewed, time spent, login data, cookie data. |
Platform security, preventing fraud, troubleshooting, and improving service performance. |
|
Communication Data |
Messages and chat logs between Clients and Freelancers on the platform. |
Dispute resolution, quality control, and ensuring compliance with our Terms of Service. |
2. How We Use Your Information
We use your personal information for a variety of legitimate business purposes, including:
- To Facilitate Account Creation and Logon: Processing your registration and authenticating your identity to secure your account.
- To Provide Services: Operating the marketplace, managing the Escrow system, and connecting Clients and Freelancers.
- To Fulfil and Manage Orders: Processing your payments, commissions, and fees associated with completed projects.
- To Send Administrative Information: Sending you service-related communications, security alerts, and important policy updates.
- To Enforce Terms and Policies: Monitoring activity for fraud prevention, illegal activity, or breaches of our User Agreement.
- To Improve Our Services: Analysing usage patterns to enhance platform functionality and user experience.
- To Comply with Legal Obligations: Meeting regulatory requirements in Zimbabwe, including those mandated by our funding partner, POTRAZ.
3. Sharing Your Personal Data
We only share your data with your consent, to comply with laws, to provide our Services, or to protect your rights. We may share your data with the following:
- Other Users: Your profile (name, skills, portfolio, ratings) is shared with other users (Clients/Freelancers) when you engage in a project.
- Payment Processors: Banks, mobile money providers, and international payment gateways to facilitate deposit and payout of funds.
- Service Providers: Third-party vendors who perform services for us (e.g., website hosting, data analysis, customer support, legal services).
- Legal & Regulatory Bodies: Government entities, law enforcement, and POTRAZ, as required by applicable Zimbabwean law or legal process.
4. Data Security and Retention
Security: We use appropriate technical and organizational security measures designed to protect the security of any personal information we process. While we strive to protect your data, no electronic transmission or storage can be guaranteed to be 100% secure.
Retention: We will retain your personal information only for as long as necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements specific to Zimbabwe).
5. Your Privacy Rights
You have rights regarding your personal data, subject to local laws, including:
- Right to Access: The right to request copies of your personal data held by us.
- Right to Correction: The right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure (Deletion): The right to request the deletion of your personal data, subject to our legal and contractual obligations (especially relating to financial transactions).
- Right to Object: The right to object to the processing of your personal data for marketing purposes.
To exercise any of these rights, please contact us using the details provided below.
6. Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by a new "Last Updated" date and the changes will be effective as soon as they are posted.
7. Contact Us
If you have questions or comments about this policy, or if you wish to exercise your data rights, please contact our Data Protection Officer at:
- Phone/WhatsApp: +263 777 069 078
- Email: privacy@zimlancers.co.zw
- Address: Office Number 1, Tech Hub, SSC Building. Cnr J Nyerere and Sam Nujoma St, Harare.